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Mithun Mathew, restaurant owner of Spice X, asks customers to use their own delivery service instead of apps. (Olivia Garrett/CBC)
Instead of skipping the dishes, local restaurants ask customers to skip the apps.
Restaurant owners in the St. John U -Bahn region say that Food Liefer -Apps such as Uber Eats and Door Dash do more damage than benefits due to high commissions and driver errors.
Spicex, an Indian focused restaurant, asks customers to use their own delivery service after they have lost a lot of money against customer refunds that the owner Mithun Mathew did not fault.
According to Mathew, many delivery drivers do not use isolated bags, which means that customers get their order cold. He also said that many drivers receive several orders in all three apps, which confuses or misses objects.
He does not blame the drivers. Mathew said because they are not paid well, try to make as many orders as possible to make more money.
“These delivery partners do not take responsibility for these damage caused by their drivers,” said Mathew. “Therefore, restaurants are forced to pay these expenses for their drivers.”
Mathew announced a contribution on social media that shows several reimbursement requests provided via the app after customers had received false or cold orders.
According to Mathew, a consistent delivery app -driver error harms its business. (Spicex: Blackmarsh Superette/Facebook)
And if he tries to deny refund requests, the delivery apps want a picture proof that Mathew says they don’t always have.
Mathew said the use of these apps is becoming too expensive and losing profit.
“This is one of the reasons why many restaurants give these apps and some companies go out of business,” he said.
High commission rates
Mathew said they lost a lot of profit from the app rates of the app, which are usually around 20 to 30 percent.
Black cat pizzeria owner Albin Jose Toms is right. He says that the commission rate is usually 2 to 3 times the profit margin, which forces it to increase its prices in the app.
The commission rates are often higher for small companies that power less negotiated, he added.
According to Al Albin Jose Toms, owner of Black Cat Pizzeria, the high commission rates of apps are damaged. (Olivia Garrett/CBC)
“Due to this enormous commission rate, customers are not happy. They press the restaurant owners and to round off the whole thing, they also press the bad delivery drivers,” said Jose Toms.
However, Jose Toms said he sees the apps as a necessary evil.
“It is necessary because people use it and when people use it, we are forced to use it. If we do not use these apps, we miss a large part of the turnover,” said Jose Toms.
Order in the shop instead
To combat some of these problems, Jose Toms said that he uses his own delivery drivers to deliver app orders. But he still encourages customers to order directly from them.
“It actively harms the small companies. So if you want to support local support, it would be in your interest to cut the middleman directly. Everyone benefits like this,” said Jose Toms.
Mathew also encourages customers to buy directly from them and use their own delivery drivers. This is also much more affordable for customers, as the prices in the shop are much lower than in the apps.
And for app orders, Mathew said that he would only give the drivers eat if they use an isolated bag.
“If you order in the shop, you will receive better service than what these platforms offer from third -party providers,” said Mathew.
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